Effective Date: 2024
At ShopNuts.in, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to ensure your shopping experience remains positive. Please read the following details about our refund policy:
1. Eligibility for Refunds
a. Products:
To be eligible for a refund, the product must be returned in its original condition, unused, and in its original packaging. Items that have been opened, used, or damaged are not eligible for a refund unless they were received in a defective or damaged condition.
b. Timeframe:
Refund requests must be made within 7 days from the date of delivery. After this period, we cannot accept refund requests.
c. Non-Refundable Items:
Certain items are non-refundable, including but not limited to:
- Perishable goods (e.g., fresh nuts or snacks)
- Gift cards
- Personalized or customized items
2. How to Request a Refund
a. Contact Us:
To initiate a refund, please contact our customer service team at vsakthij@gmail.com with your order number and a brief explanation of the reason for the refund request. Our team will guide you through the process.
b. Return Shipping:
If your refund request is approved, you may be required to return the product to us. Please use a trackable shipping method and retain proof of shipment. The customer is responsible for the cost of return shipping, except in cases where the item received was defective or incorrect.
3. Processing Refunds
a. Inspection:
Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund.
b. Refund Method:
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
c. Partial Refunds:
In some cases, only partial refunds may be granted (e.g., if the product is not in its original condition or is missing parts).
4. Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at vsakthij@gmail.com, We will arrange for a replacement or full refund, including the cost of return shipping. Please provide photos of the damaged or defective item to expedite the process.
5. Cancellations
a. Order Cancellation:
You may cancel your order before it has been shipped. Once the order has been shipped, it cannot be canceled, but you can initiate a return once you receive the item.
b. Refund for Canceled Orders:
If you cancel an order before it has been shipped, a full refund will be issued to your original payment method.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
ShopNuts.in
Email: vsakthij@gmail.com
Phone: +91 90427 02716
Thank you for shopping with ShopNuts.in! We value your satisfaction and are committed to providing you with the best products and service.